OUR SERVICES

Once we have executive buy-in, we oversee the implementation process from start to finish.

LIUL DALA

GLOBAL CO.

We identify technology, training, and processes to take your service team to the next level.

ASSESSMENT

“Patrick Nerger delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

Patrick Nerger uses surveys, interviews, and observation to conduct a comprehensive service audit.

Patrick Nerger monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance

PLANNING

EFFICIENCIES

Phantom Enterprises Inc.

Business Consulting